Nobell Promise to guarantee consistent and exceptional Member Experiences at all times throughout your Membership. At the heart of customer loyalty lies a very simple premise: customer satisfaction. A happy customer becomes a repeat customer, decades and generations, when the promise of the brand is fulfilled without compromise.
Please find below our Service Promise:
Nobell is committed to delivering: exceptional service experience, ensuring your contact with our teams at all times is:
Our people will be available ‘around-the-clock’, providing you with instant access to knowledgeable, fully-trained staff, who are committed to delivering excellent service to you 24 hours a day, 365 days a year. Our teams will offer services in several languages, with consistent local language and English serviced out of each territory.
We will provide you with honest, courteous, friendly and professional service. Our teams will be trained and experienced. We will demonstrate an interest in your life and lifestyle. We will value you as a Member.
We will provide request updates as per the timelines agreed upon between you. We will complete requests within a suitable timeframe as discussed and agreed upon between you.
Our operators teams will be fully trained, experienced and will ask relevant and detailed questions at the point of initial discussion according to the nature of your request. We will use the appropriate contact method as preferred by you (email, telephone or mobile app) and as dictated by request-type (e.g. last minute, urgent, emergency). We will provide detailed confirmations and reminders of request booking arrangements upon completion of request;
We will understand your lifestyle wants and needs, and will provide ‘Insider’ objective supplier recommendations, based on your personal preferences and interests We will offer you knowledgeable advice by using a team of expert in-house Specialists. We will be a source of diverse information – from suggesting luxury, unique and/or ‘Hidden Gems’ to providing relevant suitable options should your first option not be available for any reason.
We welcome feedback from Members which can be provided at any time by telephone, email. We will thoroughly investigate all complaints and update you regularly on progress until the complaint is resolved. Senior Management, will proactively share complaint status updates throughout the entire course of complaint. Senior Manager will follow up post-complaint resolution to ensure service excellence is reinstated.
Our staff will regularly contact you directly via telephone, email, or in person, throughout the duration of your Membership to gauge the quality of your experience. Our staff will provide an open platform for ad hoc (and anonymous if preferred) feedback via a dedicated Website section and periodic questionnaires and/or Member Surveys. Our staff will provide welcome and swift acknowledgement of your feedback, and investigate, evaluate and follow up, where appropriate, implementing new Member experience-related initiatives where required.
Sales office +382 31 355 375
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